It means that as the communication gaps between companies and consumers continue to disintegrate, it’s important that consumers and marketers recognize that this will also change how companies can interpret what their customers are saying and what “peer-to-peer recommendations” mean to individual consumers.
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…this question is behind the recent push of college students to join Twitter. While the average Joe and Jane, 40-something, suburban “mom and dad”-types may not care what the millions of Twitter users are saying, the average college student does. Why? Because college students are opinionated, self-confident, tech savvy individuals who want everyone to hear what they have to say.
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